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우다해 ( Woo Da-Hae ) - Sungshin Women’s University Department of Industrial Design
유하늬 ( Yu Ha-Nui ) - Sungshin Women’s University Department of Industrial Design
김효진 ( Kim Hyo-Jin ) - Seoul National University College of Nursing
최민영 ( Choi Min-Young ) - Sungshin Women’s University Department of Services and Design Engineering
김동희 ( Kim Dong-Hee ) - Sungshin Women’s University College of Nursing
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Abstract
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Purpose: This study aimed to develop an untact visit service based on an application that can be utilized in the pediatric intensive care unit (PICU) during COVID-19.
Methods: This study adopted the double diamond process of service design comprising the discovery, defining, and development stages.
Results: We developed an untact visit service based on an application that considered the child’s status, schedule, photo, and video messages, and so on. Moreover, we derived a service flow regarding the required roles and the type of flow shown between each stakeholder.
Conclusion: Considering the ongoing pandemic, the untact visit service is designed to increase rapport and participation of parents, share the child’s information in real-time, and provide one-stop service without increasing healthcare providers’ work. It will be a useful visit service that can be applied and evaluated in various hospital settings and the PICU.
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KeyWords
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팬데믹, 모바일 어플리케이션, 면회, 소아중환자실
Pandemics, Mobile Applications, Visitors to Patients, Intensive Care Units, Pediatric
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원문 및 링크아웃 정보
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등재저널 정보
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